In Their Own
Words
The most honest measure of our work is what clients choose to share about their experience. We are grateful for those who have taken the time to do so.
← Back to HomeWhat Our Clients Share
A selection of experiences from residents across Singapore who found their home through Telok Haven.
"The walkabout changed everything. I had been staring at listings for six weeks without making progress. Two hours walking Tiong Bahru with Amelia and I understood what I actually wanted — and why I had been confused. We found the right property within the week."
"Rajan negotiated our lease on a Nassim bungalow with a thoroughness I have not seen from any professional in Singapore or anywhere else. The amendment summary he prepared before engaging the landlord was meticulous — every point was explained clearly and the final agreement reflected it almost entirely."
"I was a little hesitant at first — paying for a walk when I could just view properties independently. But the district context Telok Haven provided shaped my understanding of the neighbourhood so thoroughly that the walk paid for itself many times over in clarity. The debrief was genuinely useful."
"The Heritage Concierge service has been one of the better decisions I have made in Singapore. Living in a conservation terrace brings its own particular challenges — finding the right person to attend to original timber windows is not trivial. Serene's network has handled everything we have needed with expertise and care."
"We returned to Telok Haven for our third Singapore lease. Each time, the service has been exactly what we needed — no pressure, no shortcuts, just careful work and honest advice. It is the kind of relationship that makes a transient life in a city feel considerably more settled."
"As someone relocated by my company to Singapore for the first time, the walkabout was exactly the orientation I needed. Amelia knew every nuance of the Tanglin area — schools, weekend markets, traffic patterns on school mornings. The shortlist she built from our walk was precisely targeted. We signed a lease within three weeks."
Client Case Studies
Detailed accounts of how specific clients worked with Telok Haven to reach a good outcome.
A First-Time Singapore Resident
A French family of four relocated from Paris, with a school-age child. They had a general preference for greenery and a quiet atmosphere but no knowledge of which Singapore districts might suit them. Six weeks of online research had produced confusion rather than clarity.
Walkabout + Lease Negotiation
A morning walkabout of Bukit Timah, focusing on school access, morning atmosphere, and the character of various residential streets within the district. The debrief produced a shortlist of four properties. One was selected. Lease negotiation followed, concluding with a 5% reduction on the asking rent and improved diplomatic clause terms.
Settled Within Six Weeks
From initial walkabout to signed lease: six weeks. The family has since renewed their tenancy and requested a second walkabout as they consider a move to a different area for a new school year. Total service fees paid across both engagements: SGD 1,110.
"They transformed what felt overwhelming into something genuinely manageable."
An Emerald Hill Shophouse
A Singapore-based professional sought to rent a conservation shophouse in the Emerald Hill precinct — drawn by the architecture and central location but apprehensive about the maintenance complexities that heritage properties often bring.
Heritage Concierge from Day One
Following lease signing, the Heritage Concierge began with a detailed property familiarisation visit, documenting the distinctive features — original floor tiles, timber screens, heritage joinery — and establishing maintenance protocols appropriate to each. Seasonal care planning was introduced in the first quarter review.
Two Years of Seamless Living
Two years on, the client reports that the property is in excellent condition and that the concierge service has handled every maintenance matter — including two conservation-authority interactions — without requiring the client's personal involvement beyond approval.
"Serene knows the property almost as well as I do at this point — possibly better."
A Difficult Lease Renewal
A British couple, long-term Tanglin residents, faced renewal negotiations with a landlord seeking a significant rent increase in a market that had softened. They had attempted to negotiate independently and reached an impasse.
Structured Lease Negotiation
Rajan conducted a market analysis showing comparable recent leases in the Tanglin area. A negotiation strategy was developed that acknowledged the landlord's legitimate position while presenting market-evidenced grounds for a more modest increase. Written proposals were prepared and submitted clearly.
Agreed at 3.5% Increase
The landlord's original position was an 18% increase. The agreed renewal rate was 3.5%. Both parties signed. The couple remain in the property. Service fee: SGD 720, which represented less than a single month's difference on the annual rental saving achieved.
"Rajan handled it calmly, professionally, and very effectively."
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