Privacy Policy
Last Updated: 28 February 2026 · Effective Date: 1 March 2026
1. Data Controller
The data controller for personal information collected through this website and our services is:
2. Information We Collect
Information you provide directly
- Full name and contact details (email address, phone number)
- Property search preferences and residential requirements
- Correspondence with our advisors (emails, messages, consultation notes)
- Information shared during walkabout debriefs or engagement sessions
Information collected automatically
- IP address and browser type when visiting our website
- Pages visited, time spent, and navigation patterns (analytics cookies, where consented)
- Device information (operating system, screen resolution)
3. How We Use Your Information
Service delivery — To provide walkabout, negotiation, and concierge services as engaged.
Communication — To respond to enquiries and keep you informed about your engagement.
Documentation — To prepare tenancy archives, amendment records, and service summaries.
Website improvement — To understand how visitors use our site (analytics cookies, consent-based only).
Legal compliance — To meet obligations under Singapore law, including CEA regulations.
We do not use personal data for automated decision-making or profiling.
4. Legal Basis for Processing
- Consent — Where you have provided consent (e.g., marketing communications, optional cookies)
- Contractual necessity — Where processing is required to deliver an engaged service
- Legitimate interest — For security, fraud prevention, and service improvement
- Legal obligation — Where required by Singapore law or regulation
5. Data Retention
| Data Type | Retention Period |
|---|---|
| Enquiry and contact information | 2 years after last contact |
| Tenancy engagement records | 7 years (CEA regulatory requirement) |
| Website analytics data | 14 months (anonymised thereafter) |
| Marketing consent records | Until consent withdrawn + 2 years |
6. Data Sharing
We do not sell personal data. We may share it only with:
- Landlords or their agents — Only where necessary for negotiation and with your explicit consent
- Service providers — Including cloud storage, email services, and analytics platforms (under data processing agreements)
- Regulatory authorities — Where required by Singapore law, including the CEA and PDPC
7. Data Protection Measures
- Client documents stored on encrypted, access-controlled cloud infrastructure
- Internal access to client data restricted to the named advisor handling each engagement
- Website data transmitted over HTTPS
- Regular internal data security reviews conducted
- Breach notification procedures in place per PDPA requirements (notification within 3 days of discovery where mandatory)
8. Cookies
Our website uses cookies for essential functionality and, where consented, for analytics. Please see our Cookie Policy for full details and preference controls.
9. Your Rights Under the PDPA
Right of access — Request a copy of the personal data we hold about you
Right of correction — Request correction of inaccurate or incomplete data
Right to withdraw consent — Withdraw consent for optional data uses at any time
Right to data portability — Request data in a portable format where technically feasible
Right to lodge a complaint — Submit a complaint to the Personal Data Protection Commission at pdpc.gov.sg
To exercise any right, contact us at [email protected]. We respond within 30 days.
10. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.
11. Children's Privacy
Our services are intended for individuals aged 18 and above. We do not knowingly collect personal data from minors. If you believe we hold data relating to a minor, please contact [email protected] and we will delete it promptly.
12. Policy Updates
We may update this Privacy Policy to reflect changes in practice or legal requirements. Material changes will be communicated by updating the "Last Updated" date above. Continued use of our services constitutes acceptance of any revised policy.
13. Contact for Privacy Matters
Data Protection Contact — Telok Haven
Email: [email protected]
Address: 6 Kheam Hock Road, Singapore 298371
Telephone: +65 6937 4281